MSP Contractor Electronic Correspondence Referral System (ECRS)

10.2 – MSP Contractor Electronic Correspondence Referral System (ECRS) (Rev. 13856; Issued: 07-10-26; Effective:08-10-26; Implementation: 08-10-26) The MSP Contractor (formerly known as the Coordination of Benefits Contractor (COBC)) assumes responsibility for virtually all activities related to establishing MSP periods of coverage at CWF that result from initial MSP development activities. Since the A/B MACs and DME MACs receive MSP information, the MACs must utilize the ECRS Web application to send MSP information to the MSP Contractor. The ECRS Web application allows A/B MAC and DME MAC MSP representatives and Regional Office MSP staff to complete the online forms and electronically transmit information to the MSP Contractor. The ECRS is operational 24 hours a day, 7 days a week, except for maintenance. A/B MACs and DME MACs shall report connection problems or systems failures directly to the MSP Contractor EDI Hotline at 646-458-6740. If A/B MACs and DME MACs are unable to receive technical assistance from the MSP Contractor EDI Hotline, or the issue has not been resolved, please E-mail questions or issues should be forwarded to the MSP Contractor via Internet address at ECRSHELP@ehmedicare.com. Attachment 1 - ECRS Web User Guide To view Attachment 1, click here: Attachment 1, ECRS Web User Guide, User Guide Attachment 2 – ECRS Web - Quick Reference Card To view Attachment 2, click here: Attachment 2, ECRS Web User Guide Quick Reference Card