Referring Calls to the MSP Contractor

10.6 - Referring Calls to the MSP Contractor (Rev. 11550; Issued: 08-12-22; Effective: 10-13-22; Implementation:10-13-22) The MSP Contractor Customer Service number is 855-798-2627 All questions on any of the activities listed in §10.7 shall appropriately go directly to the MSP Contractor. A/B MACs and DME MACs shall refer telephone calls on any of the activities listed in §10.7 to the MSP Contractor Customer Service number. Where the A/B MAC and DME MAC phone system has the capability, it shall transfer the caller to the MSP Contractor. If the A/B MAC and DME MAC does not have this capability, it shall transfer the call through a manual transfer process that does not require the caller to dial another number. If it has neither capability, it shall take the information from the caller and refer the issue to the MSP Contractor via ECRS within two (2) calendar days of receipt of phone call. Also, it shall provide the caller with the MSP Contractor's toll-free Customer Service number and direct the caller to place any follow-up calls to the MSP Contractor. The A/B MACs and DME MACs shall always provide this number to the caller. The hearing and speech impaired shall be referred to TTY/TDD: 1-855-797-2627.