Undeliverable Correspondence

10.11 – Undeliverable Correspondence (Rev. 12438; Issued: 01-04-24; Effective: 02-06-24; Implementation: 02-06-24) If any recovery correspondence, especially a demand or ITR letter, is returned to the MSP Contractor as “Undeliverable Mail” (mail that cannot be delivered to the addressee) the MSP Contractor will review these returned items. Unless otherwise directed, the MSP Contractor will look for the correct address and, if possible, re-mail the undeliverable correspondence within 30 calendar days.