MSP Contractor Recovery Files

10.9 – MSP Contractor Recovery Files (Rev. 12438; Issued: 01-04-24; Effective: 02-06-24; Implementation: 02-06-24) MSP Contractors shall maintain an electronic recovery case file for all cases in which recovery has been attempted. Upon Medicare’s request, MSP Contractors shall recreate or retrieve requested cases files within two (2) business days of a request. Documentation contained in the recovery case file should include, but is not limited to, full copies of all demands and recovery correspondence issued on the case, notes on all telephone communications, as well as any other information documenting an MSP debt and all associated communications.