Medicare Financial Management Manual (Pub. 100-06), Ch. 6 § 180.3

Part F-ATB Data

Last amended: 2002Year: 2002Length: 191 wordsOfficial source
180.3 - Part F-ATB Data (Rev. 6, 08-30-02) B3-13309.3 The carrier completes the report for each line as follows: Line 1, column 1 - percent, rounded to the nearest tenth, of all trunks busy (ATB) for local calls. Line 1, column 2 - percent, rounded to the nearest tenth, of all trunks busy (ATB) for toll free calls. Line 2, column 1 - number of local beneficiary calls answered in 120 seconds. Line 2, column 2 - number of toll free beneficiary calls answered in 120 seconds. Line 3, column 1 - number of local beneficiary calls received. Line 3, column 2 - number of toll free beneficiary calls received. Line 4, column 1 - percent, rounded to the nearest tenth, of local beneficiary calls answered in 120 seconds. Line 4, column 2 -, rounded to the nearest tenth, of toll free beneficiary calls answered in 120 seconds. EXPLANATION OF FAILURES: When the carrier fails the ATB level percentage standard or the timeliness standard for responding to telephone inquiries, it enters an explanation in this section. It makes the narrative as brief as possible. Refer to MCM-2, §5261.7 regarding the standards.
Medicare Financial Management Manual (Pub. 100-06), Ch. 6 § 180.3: Part F-ATB Data | Justis AI