D Controls – Beneficiary / Provider Services

50.4 – D Controls – Beneficiary / Provider Services (Rev. 308, Issued: 10-26-18 Effective: 09- 01- 18, Implementation: 11-27-18) D – Control Number Control Objective – Beneficiary / Provider Services D.1 Personally identifiable health information, which is used and disclosed in accordance with the Privacy Act, is handled properly. (Internet Only Manual (IOM) Chapter 2-20.1.8-Beneficiary Customer Service; IOM Pub. 100-09, Chapter 6-Provider Customer Service Program). D.2 Beneficiary and Provider written inquiries are retained and handled accurately, appropriately, and in a timely manner. (IOM Chapter 2- 20.2 – Written Inquiries; IOM Pub. 100-9, Chapter 6-Provider Customer Service Program). D.3 Telephone inquiries are answered timely, accurately, and appropriately. (IOM Chapter 2-20.1 Telephone Inquiries; IOM Pub. 100-09, Chapter 6-Provider Customer Service Program). End Section 50.4 – D Controls – Beneficiary / Provider Services: Back to Table of Contents