Information to Provide to Complainant

5010.2 - Information to Provide to Complainant (Rev. 243; Issued: 06-12-26; Effective: 06-12-26; Implementation: 06-12-26) The complaint intake process assists the complainant in resolving his/her conflicts. As part of the intake process the SA provides the following: • Policies and procedures for handling intakes including the scope of the SA’s regulatory authority and any considerations pertaining to confidentiality; • The course of action that the SA or CMS location will take and the anticipated time frames; • Information about other appropriate agencies that could provide assistance including the name and telephone number of a contact person, if available; and • A SA contact name and number for follow-up by the complainant. NOTE FOR DEEMED PROVIDERS/SUPPLIERS: If a complaint does not allege condition-level noncompliance, the SA may: 1) advise the complainant to file the complaint to the accrediting organization (AO), or 2) ask for the complainant's permission to release the information to the AO.