CMS Regional Office Responsibility for Monitoring SA

5050 - CMS Regional Office Responsibility for Monitoring SA Management of Complaints and Incidents (Rev. 243; Issued: 06-12-26; Effective: 06-12-26; Implementation: 06-12-26) CMS locations are responsible for monitoring the SAs’ management of complaints and incidents to assure that the SAs are complying with the provisions set forth in Federal regulations, the SOM, and CMS policy memoranda. As part of the monitoring process, the SAs will be evaluated in accordance with the criteria set forth by the State Performance Standard Review. Many States have State laws and regulations that specify how to manage complaints and incidents. Whenever possible, State and Federal requirements should be integrated to avoid unnecessary duplication. CMS locations should accept State requirements that meet or exceed the intent of the Federal requirements. At a minimum, it is expected that noncompliance with Federal requirements resulting from a complaint or reported incident will receive follow-up and be documented in the Aspen Complaints Tracking System (ACTS).