Task 2: Entrance Conference/Onsite Preparatory Activities

5300.2 - Task 2: Entrance Conference/Onsite Preparatory Activities (Rev. 18, Issued: 03-17-06; Effective/Implementation Dates: 03-17-06) Onsite complaint investigations should always be unannounced. Upon entrance, advise the facility’s Administrator of the general purpose of the visit. The SA explains the reason for the survey and avoids any impression that a predetermination has been made as to the validity of the allegation. It is important to let the facility know why you are there, but protect the confidentiality of those involved in the complaint. Do not release information that will cause opportunities to be lost for pertinent observations, interviews, and record reviews required for a thorough investigation. For example, if the complaint is that food that is intended to be served hot is always served cold, do not tell the facility the exact complaint. Rather, tell them it is a situation related to dietary requirements.