Interviews

6116.3 - Interviews (Rev. 230; Issued: 07-11-25; Effective: 07-11-25; Implementation: 07-11-25) Interview the staff to confirm observations and obtain additional information, as necessary. Obtain information to identify personnel interviewed, such as name or code. Ask open-ended questions, e.g., probes from the interpretive guidelines, and if necessary, repeat or restate the response given by the laboratory personnel to confirm what was said. Information obtained through interviews can provide evidence to support a deficiency. The surveyor must document who was interviewed and should note the specific date and time of the interview or confirmation. During the interview of personnel, evaluate their knowledge and skills for performing tests, identifying problems and the methods for corrective and remedial actions. Interviews should include as many staff members as necessary to form a judgment as to the ability of staff to perform their duties. Determine the validity of any allegations prior to leaving the laboratory. Do not cite deficient practices without verification. Extend the original survey to investigate the allegation of non-compliance.