Negligence and negligent servicing.

(a) The Agency may deny a loss claim in whole or in part due to negligence that contributed to the loss claim. This could include, but is not limited to: (1) The escrow and servicing agent failing to seek payment of a missed installment from the buyer within the prescribed timeframe or otherwise does not enforce the terms of the land contract; (2) Losing the collateral to a third party, such as a taxing authority, prior lien holder, etc; (3) Not performing the duties and responsibilities required of the escrow or servicing agent; (4) The seller's failure to disclose environmental issues; or (5) Any other action in violation of the land contract or guarantee agreement that does not terminate the guarantee. (b) [Reserved]