What are the responsibilities of the EN that is not a State VR agency regarding the dispute resolution process?

The EN must: (a) Have grievance procedures that a beneficiary can use to seek a resolution to a dispute under the Ticket to Work program; (b) Give each beneficiary seeking services a copy of its internal grievance procedures; (c) Inform each beneficiary seeking services of the right to refer a dispute first to the PM for review, and then to us for a decision; and (d) Inform each beneficiary of the availability of assistance from the State P&A system.