1205. EMPLOYEE TRAINING PROGRAM.

SEC. 1205. EMPLOYEE TRAINING PROGRAM. (a) In General.— Not later than 180 days after the date of the enactment of this Act, the Commissioner of Internal Revenue shall implement an employee training program and shall submit an employee training plan to the Committee on Finance of the Senate and the Committee on Ways and Means of the House of Representatives. (b) Contents.— The plan submitted under subsection (a) shall— (1) detail a comprehensive employee training program to ensure adequate customer service training; (2) detail a schedule for training and the fiscal years during which the training will occur; (3) detail the funding of the program and relevant information to demonstrate the priority and commitment of resources to the plan; (4) review the organizational design of customer service; (5) provide for the implementation of a performance development system; and112 STAT. 723 (6) provide for at least 16 hours of conflict management training during fiscal year 1999 for employees conducting collection activities.