Pub. L. 111-281, tit. VIII, sec. 815
ASSESSMENT OF TRANSPORTATION SECURITY CARD ENROLLMENT SITES.
SEC. 815. ASSESSMENT OF TRANSPORTATION SECURITY CARD ENROLLMENT SITES.(a) In General.—Not later than 180 days after the date of the enactment of this Act, the Secretary of the department in which the Coast Guard is operating shall prepare an assessment of the enrollment sites for transportation security cards issued under section 70105 of title 46, United States Code, including—(1) the feasibility of keeping those enrollment sites open after the date of enactment of this Act; and(2) the quality of customer service, including the periods of time individuals are kept on hold on the telephone, whether appointments are kept, and processing times for applications.(b) Timelines and Benchmarks.—The Secretary shall develop timelines and benchmarks for implementing the findings of the assessment as the Secretary deems necessary.