STUDY ON TRAINING OF CUSTOMER-FACING AIR CARRIER EMPLOYEES.

SEC. 552. STUDY ON TRAINING OF CUSTOMER-FACING AIR CARRIER EMPLOYEES. (a) In General.—Not later than 1 year after the date of enactment of this Act, the Secretary of Transportation shall conduct a study on the training received by customer-facing employees of air carriers. (b) Contents.—The study shall include— (1) an analysis of the training received by customer-facing employees with respect to the management of disputes on aircraft; (2) an examination of how institutions of higher learning, in coordination with air carriers, customer-facing employees and their representatives, consumer advocacy organizations, and other stakeholders, could— (A) review such training and related practices; (B) produce recommendations; and (C) if determined appropriate, provide supplemental training; and (3) the effectiveness of air carriers’ Employee Assault Prevention and Response Plans required under section 551. (c) Report.—Not later than 1 year after the date of enactment of this Act, the Secretary shall submit to the appropriate committees of Congress a report on the results of the study.