65C-15.004. On-Site Visits and Complaint Investigation

(1) All child-placing agencies shall be inspected at least annually. Regional licensing staff of the Department may make either scheduled or unannounced visits to a licensed home, facility or agency at any time to investigate and evaluate compliance with the licensing requirements. (2) The Department shall investigate complaints to determine if the agency is meeting the licensure requirements. (3) The child-placing agency shall fully cooperate with the Department whenever complaint investigations are conducted. (4) The Department shall investigate any report questioning the certification status or compliance of a child-placing agency with requirements of Section 409.175, F.S., or alleging violations of Chapter 65C-15, F.A.C., by the agency. (5) The Department shall advise the owner, chief executive officer, or executive director of the child-placing agency that there is a licensing complaint when initiating an investigation.