69J-8.010. Appointment of Department Employee for Consultation for Policyholder Not Represented by an Attorney

When requested by the policyholder, pursuant to Section 627.7074(8), F.S., the department shall appoint an employee to consult with a policyholder participating in the program, but not represented by an attorney. The department employee shall not be an advocate on behalf of the policyholder and shall not render legal advice. The role of the department employee will be to provide the policyholder with information about the procedures of the program and assist the policyholder in understanding technical information relating to the policyholder’s claim.