25-30.130. Record of Complaints

(1) Each utility shall maintain a record of all complaints received. Each record shall show the name and address of the complainant; the nature of the complaint; the date received; the result of any investigation; the disposition of the complaint; and the date of disposition. The word “complaint” as used in this rule is defined in subsection 25-30.355(2), F.A.C. (2) Notwithstanding the requirements of paragraph 25-30.110(1)(a), F.A.C., utilities shall maintain a record of each complaint for a minimum of five years from the date of receipt and shall provide a copy of records of complaints to the Commission upon Commission staff’s request. Documentation relating to customer complaints processed under Rule 25-22.032, F.A.C., shall be retained as set forth in paragraph 25-22.032(10)(a), F.A.C.