HAR §17-1713.1-3. Use of electronic notices

(a) An individual shall be provided a choice to receive notices and information in electronic format in lieu of regular mail. When an electronic format is requested, the department shall: (1) Confirm by regular mail the individual’s election to receive notices electronically; (2) Inform the individual of the right to change the election, at any time, to regular mail; (3) Post notices to the electronic account within one business day of notice generation; (4) Send an email or other electronic communication to alert the individual of the posting of a notice to their electronic account. No confidential information shall be contained in the email or electronic alert; (5) If undeliverable, send the notice by regular mail within three (3) business days of the date of the failed electronic communication; and (6) Provide, upon request, a paper-based notice sent through regular mail of any notice posted to the electronic account. [Eff 09/30/13] (Auth: HRS §346-14; 42 C.F.R. §435.918) (Imp: HRS §346-14; 42 C.F.R. §435.918) UNOFFICIAL 1713.1-3