HAR §17-602.1-13. The hearing

(a) The hearing shall include consideration of: (1) Any DHS-BESSD adverse action on a claim for financial assistance, or support services which includes the DHS-BESSD’s: (A) Failure to determine eligibility or make a payment within time limits set by the specific public assistance programs; (B) Refusal to consider a request for or failure to make a payment adjustment within time limits set by the specific public assistance programs; or (C) Discontinuance, termination, suspension, withholding, or reduction of the assistance; and (2) Any DHS-BESSD decision regarding: (A) Eligibility for public assistance in both initial and subsequent determinations; (B) Amount of public assistance or change in payment; (C) The method of payment, including restricted or protective payments; or (D) Conditions of payment, including work requirement. (b) The claimant shall be required to appear in person at the hearing unless authorization for an authorized representative was received by the department. Appearing in person may include the claimant’s participation in a video or telephone conference. Unless both DHS-BESSD and the claimant agree to the presence of other individuals, the hearing officer or other person conducting the hearing shall limit attendance to the following individuals necessary for the conduct of the hearing: (1) The claimant, the authorized representative, or both, interpreter, if any, legal counsel, and witnesses; (2) Representatives of the branch or unit office; (3) Representatives of DHS-BESSD; and (4) Hearing officer and members of the hearing office staff. (c) An interpreter shall be provided by the department when requested by the claimant.