HAR §17-606-5. Informal review

(a) A debtor may request an informal review from ASO-recovery orally or in writing. The request shall be received by ASO-re- covery within thirty calendar days of the date of the pretax setoff notice. (b) The informal review shall be conducted by telephone or in person at the request of the debtor as follows: (1) ASO-recovery will review the debtor's account balances using account records and forward any unresolved requests to the investigations office (INVO). (2) INVO will review the requests referred by ASO-recovery to resolve account balances using the income maintenance case records and applicable Hawaii Administrative Rules. (3) All debtors shall be informed in writing of: (A) The disposition of the review; (B) The opportunity to request an administrative hearing in writing within fourteen calendar days from the date of a written adverse informal review decision; and (C) The office and address at which the request for an administrative hearing may be submitted. (c) Requests for informal reviews that are not received within the timeframe specified in subsection (a) shall be denied. (d) The informal review shall be concluded prior to the setoff of the debtor's state tax refund and within forty-five calendar days of the date the request was received. [Eff 10/4/90; am and comp 3/19/93 ] (Auth: HRS §346-14) (Imp: HRS §§231-51 to -59) 606-6