HAR §17-681-53. EBT cards

(a) EBT cards shall be used to access the EBT cash account and EBT SNAP account. (1) EBT cards shall be issued to all recipient households. (2) One EBT card shall be issued to the primary payee and a second card may be issued to the alternate payee. Before a second card is issued to an alternate payee, the primary payee shall provide a written statement designating the name of the alternate payee and the program accounts to which the §17-681-54 681-27 alternate payee will have access. Program benefits to which the household has authorized its alternate payee access shall not be replaced if accessed by the alternate payee. (b) The household is entitled to receive a replacement EBT card whenever the household has reported the EBT card lost or stolen. The Department shall replace EBT cards within two business days following notice by the household to the department that the card has been lost or stolen. In cases where the Department is using centralized card issuance, replacement can be extended to take place within up to five calendar days. In all instances, the Department must ensure that the clients have in hand an active card and PIN with benefits available on the card, within the time frame the department has identified for card replacement. (c) The department shall not replace lost or stolen benefits. [Eff 8/01/98; am 10/18/01; am and comp 6/24/13] (Auth: HRS §346-14) (Imp: 7 C.F.R. §§274.2(a), and (b), 274.6 (b))