HAR §24-1000-11. Participant communication with the program

(a) Participant communication with the program shall be in writing via email, postal mail, or hand-delivered and must include the ACP code. (b) Postal-mailed and hand-delivered correspondence must be addressed to the attention of the program director and signed by the participant. (c) Prior to responding to a participant, or making any change in a participant's information, the program director shall verify the ACP Code, and either: (1) Compare the signature on the correspondence with the signature on the original application if correspondence is postal-mailed or hand-delivered; or (2) Verify that an email message was sent from an email address listed on the participant's application. [Eff DEC 26 2024] (Auth: HRS §§801G-5, 801G-6, 801G-7, 801G-2, 801G-13) (Imp: HRS §91-2)