HAR §8-200.8-12. Refunds and waivers

(a) Upon return of library material reported lost or unreturned, the system may refund to a library customer the original replacement cost of the lost or unreturned library material, provided: (1) The library material is returned in usable condition within one year of its original due date; and (2) The original receipt issued by the public library at the time payment was made is presented. (b) Charges may be waived by the library manager if: (1) Loss or damage is attributable to an act of nature as determined by the library manager; (2) The library customer provides satisfactory proof within one year of the due date that the library material or card was stolen, including, but not limited to, a report, letter, or report number validated by a police officer and provided by the police department; (3) The charges are determined by the library manager to be the result of an error by the system. [Eff 05/24/2010] (Auth: HRS §§302A-1120, 312-1) (Imp: HRS §312-1)