HAR §8-206.2-32. Custom research service; enhanced service fees

(a) Custom research service may be made available at public libraries as an enhanced service upon agreement to pay an enhanced service fee. For purposes of this section, “custom research service” means any research service provided by a public library staff member that requires extensive consultation with a library customer and specialized research knowledge or expertise of a librarian to investigate a complex question or information request by analyzing, creating, interpreting, compiling, indexing, or otherwise synthesizing specific or detailed information from numerous primary, secondary, or interdisciplinary resources within the system or from libraries or other resources not within the system. (b) If offered by a public library, custom research service may be provided upon agreement to pay an enhanced service fee of $60 per hour. There shall be a minimum charge of $60 for each request or project. Custom research service in excess of one hour shall be charged on a quarter hour basis. (c) In addition to the custom research service enhanced service fee, a library customer may be charged any other applicable charge or fee necessary to complete or otherwise perform the custom research, including without limitation the following charges: (1) Computer charges levied by an external database; (2) Information retrieval costs, including interlibrary loan charges, telecopying, postage, or handling, assessed by libraries not within the system or from other resources; and (3) Document delivery to the library customer: (A) Photocopies of any printed material: the photocopying enhanced service fee provided in section 8-206.2-30, plus any shipping and other charges levied by outside resources; and (B) Telecopying of any printed material: the telecopying enhanced service fee provided in section 8-206.2-7; and (4) All applicable copyright fees and charges. (d) Requests for custom research services shall be made on a form substantially similar to the form located at the end of this chapter as Exhibit 4, entitled “Custom Research Service Request”, dated December 1996, and made a part of this section. (e) Completed requests shall be sent to the public library in hard copy or by telecopy transmission. (f) All enhanced service fees and charges shall be applied against the library customer’s library card account. (g) The library customer requesting custom research service assumes any and all risks and liabilities and waives any claims against a public library arising from any information or research provided by a public library through the custom research service. [Eff 1/2/96; am and comp 1/7/99; am and comp 05/24/2010] (Auth: HRS §§302A-1120, 312-1) (Imp: HRS §312-1) §8-206.2-33 Sale of books, other print, non-print, audiovisual, and digital resources, including but not limited to films on videocassette or dvd; enhanced service fees. A public library may offer, as an enhanced service, the sale of any book, videocassette, DVD, cassette tape, compact disc, magazine, or newspaper to library customers. This service may be offered in partnership with one or more affiliated online bookseller(s), which would set item, shipping, and other costs. Library customers would access the bookseller(s)’s website. All transactions, including delivery and payment, would take place solely between the library customer and the bookseller(s). The system would not be responsible for any delivery or payment problems between the customer and bookseller(s). [Eff 1/2/96; comp 1/7/99; am and comp 05/24/2010] (Auth: HRS §§302A-1120, 312-1) (Imp: HRS §312-1) §8-206.2-34 Sale of compact discs, dvds, and other storage media; enhanced service fees. (a) A public library may offer, as an enhanced service, the sale of any compact disc, dvd, or other storage media to library customers. (b) A public library may not assess the library customer an amount greater than the suggested retail price reflected on the compact disc, dvd, or other storage media plus any applicable handling and postage costs incurred by the public library. (c) A library manager may determine whether or not to offer any compact disc, dvd, or other storage media for sale to a library customer. [Eff and comp 05/24/2010] (Auth: HRS §§302A-1120, 312-1) Imp: HRS §312-1)