HAR §11-800-22. Administrative requirements

(a) The case management agency shall have written policies and procedures that are consistent with the applicable requirements of this chapter and that relate to: (1) Overall program management, including administrative, personnel, quality assurance such as continuous quality 800-27 B325 LM 11-800-22 improvement, risk management, fiscal, assignment of an acting administrator when the regular administrator is absent, and program reporting requirements; (2) Compliance with all applicable federal and state laws, including but not limited to those: (A) Pertaining to adult and child protective services reporting; and (B) Prohibiting discrimination against any person, on the grounds of race, color, national origin, religion, creed, sex, age, marital status, handicap, or arrest and court records; (3) Having an alcohol and drug-free workplace; (4) Services to clients, including the standards and requirements for application, eligibility, admission, waitlisting, suspension, discharge, transfer, and readmission; (5) Case management service responsibilities, such as but not limited to: (A) Assessment; (B) Development and authorization of service plans; (C) Service coordination; (D) Monitoring; (E) Reassessment procedures; (F) Client record and documentation requirements; (G) Client budgetary procedures; and (H) Confidentiality and client rights; (6) Access to case management agency and client records upon request by the department or the department's designee; and (7) Cooperation with the department when immediate removal of clients is necessary. (b) The case management agency shall cooperate with the department when it is being 800-28 B325 1 11-800-22 evaluated for compliance with the licensing requirements, or the quality, adequacy, and timeliness of services provided to clients. [Eff NOV 13 2018] (Auth: HRS §§321-481, 321-482, 321-485, 346-14) (Imp: HRS §§321-481, 321-482, 321-485, 346-14)