HAR §15-110-4. General operating objectives

The convention center shall be managed, operated, and maintained as a world-class facility with the following general operating objectives and goals: (1) To create a unique convention experience for customers of the convention center by conveying to them the aloha spirit and Hawaiian sense of place; (2) To enhance the State of Hawaii as a convention destination; (3) To position the convention center to effectively compete in the international, Pacific rim, national and regional marketplace; (4) To generate a broad mix of events including conventions, new trade shows and selected civic events; (5) To provide superior services to users of the convention center and patrons and visitors attending events at the convention center, thereby maximizing customer satisfaction as exhibited by an industry-wide positive image of the convention center and rebookings; (6) To maximize economic impact to all islands in the State, as generated by conventions and shows using the convention center; (7) To maximize the use of Hawaii residents and Hawaii-based business to meet the convention center's needs for employees and for supplies and services; (8) To encourage hotel, restaurant and retail patronage, and tourism in all islands of the State by users of the convention center; (9) To maximize the utilization of the convention center and its revenue generating capacity while minimizing the cost of operating the convention center to the State; (10) To properly maintain the convention center's condition so as to enhance its suitability for public enjoyment and preserve its value; (k) To obtain high standards of maintenance and supervision of major repairs and, as the need arises, capital investment, in order to protect the State's investment in the convention center; (11) To provide for the safety of the individuals attending convention center events while enhancing the flow of commerce and enjoyment of the area by the public at-large; (12) To respond to the ever-changing needs of the community and users of the facility with recommendations for expansions, renovations aria upgrades of services; and (13) To develop and maintain ongoing relationships with the State Legislature, the Hawaii Visitors Bureau, community groups, labor unions, and all other related groups and governmental agencies to make the convention center an integral part of convention activity in the State, and a good neighbor in the surrounding community. [Eff 2/26/96 ] (Auth: HRS §§206-1, 206X-4) Imp: HRS §§206-1, 206X-4)