HAR §16-116-35. Disclosure of consumer rights

(a) Every travel agency shall provide to a consumer a written disclosure of the consumer’s rights under section 468L-7, HRS, no later than at the time the travel agency issues tickets, vouchers, or documents for travel services to the consumer. (b) In the case of repeat customers or business accounts, the disclosure need only be given once, provided the travel agency is assured that the customer or business is aware of the provisions under section 468L-7, HRS. (c) In the case of group travel, the agency need not provide a form to each group member, but shall be required to provide a form to the group leader; provided the agency is assured that the group leader will accept responsibility to inform members of the group of the provisions under section 468L-7, HRS. (d) A travel agency shall obtain approval from the director or the director’s authorized delegate prior to using the consumer’s rights form developed by the agency. Approval may be withheld if the form: (1) Does not contain all provisions under section 468L-7, HRS; (2) Is less than 8 point helvetica size print; or (3) Fails to make necessary disclosures in a clear manner. [Eff 2/3/92; am and comp 1/16/93] (Auth: HRS §468L-3) (Imp: HRS §468L-7) 116-8 §16-116-44 SUBCHAPTER 7 GROUNDS FOR DENIAL, REVOCATION, SUSPENSION, REFUSAL TO RENEW OR RESTORE, OR TO CONDITION REGISTRATION §16-116-39 Grounds for denial, revocation, suspension, refusal to renew or restore, or to condition registration. In addition to any other acts or conditions provided by law, the director may deny, revoke, suspend, refuse to renew or restore, or condition in any manner, any registration for any one or more of the following acts or conditions: (1) Failure to meet or maintain the conditions and requirements necessary to qualify for the granting of registration; (2) Failure to establish or maintain a client trust account in accordance with section 468L-5, HRS, and subchapter 6; (3) Failure to notify the director of any change in the travel agency’s client trust account number or location within three business days of the change; (4) Failure to allow the inspection or audit of books and records in accordance with section 468L-3(6), HRS, and section 16-116-34; (5) Failure to notify the director of any change of information, documentation, or mailing address in accordance with section 16-116-13; (6) Violating any condition or limitation upon which the conditional registration was issued; (7) Violating this chapter, the applicable licensing laws, or any rule or order of the director; (8) Failure to comply with the deposit and withdrawal provisions of chapter 468L-5, HRS, and this chapter; or (9) Having a travel agency license issued under chapter 468K, HRS, terminated upon the issuance of a court order authorizing payment from the travel agency recovery fund. [Eff 2/3/92; am and comp 1/16/93] (Auth: HRS §468L-3) (Imp: HRS §§436B-19, 468K-5, 468L-3, 468L-5) SUBCHAPTER 8 FEES