HAR §16-131-59. Repairs and maintenance

(a) The cable operator shall schedule or acknowledge subscriber requests for repair or maintenance service within twenty-four hours (excluding weekends and holidays). (b) The cable operator shall verify and complete the repair or maintenance service within forty-eight hours (excluding weekends and holidays) after a subscriber request for repair or maintenance has been acknowledged or scheduled. (c) If the cable operator anticipates taking longer than forty-eight hours to complete the repair or maintenance service due to a system problem, the cable operator shall submit a written notice to the director stating the circumstance of the problem and when the cable operator expects the service in subsection (b) will be restored. [Eff and comp 12/23/91; comp 12/3/08] (Auth: HRS §440G-12) (Imp: HRS §440G-12)