HAR §16-181-7. Consumer's demand for arbitration

(a) The department shall prescribe and make available through the program administrator, a form entitled, "Demand for Arbitration", hereinafter referred to as "demand form". The demand form may be obtained by telephone request to the program administrator, and the completed form shall be submitted to the program administrator. (b) The program administrator shall provide information concerning the SCAP's procedures and forms to any person requesting information or assistance. (c) To apply for arbitration under SCAP, a consumer shall complete and submit to the program administrator an original and two copies of the demand form and three copies each of documents which shall include, but not be limited to, the sales contract, repair orders, warranty, and correspondence with the manufacturer. (d) Consumers wishing a hearing on documents only shall so indicate on the demand form. (e) Upon receipt of a properly completed demand form with attachments, and upon determination after initial screening that the SCAP has jurisdiction over the matter, the program administrator shall initiate a case by date-stamping the form and assigning a case number. [Eff 3/3/97; comp 10/8/05] (Auth: HRS §481I-4) (Imp: HRS §481I-4)