HAR §16-6-15. Responsibility of insurer to review each lender’s account

(a) Each insurer transacting credit insurance in this State shall be responsible to make a reasonable review of each creditor’s procedures, at least annually, with respect to its credit insurance business with such creditor to assure compliance with the laws of this State and shall be prepared to exhibit the results of such review upon request of the insurance commissioner. (b) The review required in subsection (a) shall include but shall not be limited to: (1) A determination that the proper rates are being charged by the creditor; (2) A determination that the proper refunds are being made; (3) A determination that all claims are being filed and properly handled; (4) A determination that amounts of insurance payable on death in excess of the amounts necessary to discharge the indebtedness are properly refunded; and (5) A determination that the creditor is promptly and fairly processing complaints concerning its credit insurance operations and is maintaining proper procedures for and records of the complaints processed. [Eff 6/22/81; comp 12/16/88] (Auth: HRS §§431:2-201, 431:10B-113) (Imp: HRS §§431:10B-105, 431:10B-106, 431:10B-108, 431:10B-109, 431:10B-111)