HAR §17-1602-3. Informal review

(a) A claimant may request an informal review from CWS Branch before or after filing a request for a hearing. A claimant is not required to seek an informal review before filing a request for a hearing and a request for an informal review does not toll or suspend the time period within which to request a hearing. (b) A request for an informal review may be made to the following individuals at CWS Branch: 1602-4 3617 §17-1602-4 (1) The child welfare services worker; (2) The unit supervisor; or (3) The section administrator. (c) When the request for an informal review is received, orally or in writing, the claimant shall be given the opportunity to discuss the reasons for the adverse action and to present information to show that the adverse action is incorrect. CWS Branch shall take corrective action if necessary. (d) If claimant wants to complete the informal review prior to a hearing, then claimant must make a timely request for a hearing pursuant to 17-1602-6 and request a continuance of the hearing to complete the informal review. The hearing is not required to be continued to complete the informal review and any continuance is at the discretion of the hearing officer. [Eff DEC 5 2025] (Auth: HRS §346-14) (Imp: HRS §346-14)