Fiscal Employer Agent (Fea): Quality Assurance

01. Quality Assurance Activities. The FEA must participate in quality assurance activities identifie d by the Department such as readiness reviews, periodic audits, maintaining a list of background check waivers, and timely reporting of accounting and satisfaction data. (7-1-25) 02. Elements of Quality Assurance Process. The provider must provide a quality assurance proces s that includes: (7-1-25) a. Implementation of a quality management plan; (3-17-22) b. Preparation of a quarterly, quality management analysis report; (3-17-22) c. Distribution, collection, and analysis of an annual participant satisfaction survey; and (3-17-22) d. A review of the monthly complaint summary and resolutions, monitoring of standards, an d implementation of program improvements as needed. (3-17-22) 03. Formal Quality Assurance Review. Every two (2) years, the provider must participate in a forma l quality assurance review conducted in collaboration with the Department. (7-1-25)