Section 250.50 Final Level

TITLE 4: DISCRIMINATION PROCEDURES CHAPTER VII: DEPARTMENT OF INSURANCE PART 250 AMERICANS WITH DISABILITIES ACT GRIEVANCE PROCEDURE SECTION 250.50 FINAL LEVEL Section 250.50  Final Level a)         If the grievance has not been resolved at the ADA Coordinator Level to the satisfaction of the complainant, the complainant may submit a copy of the Grievance Form and ADA Coordinator's response to the Director for final review.  The complainant shall submit these documents to the Director, together with a short written statement explaining the reason for dissatisfaction with the ADA Coordinator's written response, within 15 business days after receipt by the complainant of the ADA Coordinator's response. b)         The Director shall appoint a 3-member panel to review the grievance at the Final Level.  One member so appointed shall be designated chairman. c)         The complainant shall be afforded an opportunity to appear before the panel.  The complainant shall have a right to appoint a representative to appear on his or her behalf.  The panel shall review the ADA Coordinator's written response and may conduct interviews and seek advice as it deems appropriate. d)         Upon reaching a concurrence, the panel shall make recommendations in writing to the Director as to the proper resolution of the grievance.  All recommendations shall include reasons for the recommendations and shall bear the signatures of the concurring panel members.  A dissenting member of the panel may make a recommendation to the Director in writing and shall also sign the recommendation. e)         Upon receipt of recommendations from the panel, the Director shall approve, disapprove or modify the panel recommendations, shall render a decision in writing, shall state the basis for the decision, and shall cause a copy of the decision to be served on the parties.  The Director's decision shall be final mendation to the Director in writing and shall also sign the recommendation. e)         Upon receipt of recommendations from the panel, the Director shall approve, disapprove or modify the panel recommendations, shall render a decision in writing, shall state the basis for the decision, and shall cause a copy of the decision to be served on the parties.  The Director's decision shall be final.  If the Director disapproves or modifies the panel's recommendations, the Director shall include written reasons for disapproval or modification. f)         The Grievance Form, the ADA Coordinator's response, the statement of reasons for dissatisfaction, the recommendations of the panel and the decision of the Director shall be maintained in accordance with the State Records Act [5 ILCS 160] or as otherwise required by law.