Toll-Free Telephone Arrangement

Section 1050 Section 1050.850  Toll-Free Telephone Arrangement Telephone calls, regarding a mortgage loan account, to a licensee with a telephone area code other than that of the customer shall not be at the customer's expense.  When a licensee is not required by the Act or this Part to maintain an Illinois-dedicated "800" telephone number, it still shall be the responsibility of the licensee to provide some form of toll-free telephone arrangement for customer contacts to the licensee during normal business hours.