4 Ill. Adm. Code 1750.70
Case-By-Case Resolution
Section 1750.70 Case-By-Case Resolution
Each grievance involves a unique set of factors that includes
but is not limited to: the specific nature of the disability; the essential
eligibility requirements, the benefits to be derived, and the nature of the
service, program or activity at issue; the health and safety of others; and
whether an accommodation would constitute a fundamental alteration to the
program, service, or activity or undue hardship on the Tollway. Accordingly,
termination of a grievance at any level, whether through the granting of relief
or otherwise, shall not constitute a precedent on which any other complainants
should rely.