4 Ill. Adm. Code 575.30
Informal Resolution
Section 575
Section 575.30 Informal
Resolution
The Department and/or entities
which administer programs, services or activities on behalf of the Department
under a contract, a grant or any other legally binding agreement shall make
every effort to informally resolve complaints under the ADA before they become
grievances, in accordance with 28 CFR 35.176.