Grievance - ADA Coordinator Level

Section 750 Section 750.40  Grievance − ADA Coordinator Level a)         If an individual desires to file a grievance alleging discrimination due to his or her disability with respect to an alleged denial of equal access to Department services, programs or activities, he or she shall, within 180 days after the alleged discrimination, submit a written grievance to the Department's ADA Resource Information Coordinator. b)         In order to be considered by the Coordinator, the grievance shall contain the following information: 1)         the Complainant's name, address and telephone number; 2)         the best time and means for contacting the Complainant; 3)         the exact nature of Complainant's disability, including a signed statement from a physician currently licensed to practice in Illinois; 4)         the program, activity or service which was denied Complainant, or in which alleged discrimination occurred; 5)         the nature of the denial or alleged discrimination; 6)         a statement detailing why the Complainant believes he or she is a qualified individual with a disability; 7)         the date the denial or alleged discrimination occurred; 8)         the signature of the Complainant. c)         The Complainant shall attach copies of any documents received from or submitted to the Department which pertain to the program, activity or service referred to in the grievance. d)         The ADA Resource Information Coordinator or his representative shall investigate the grievance and shall make reasonable efforts to resolve the matter.  The Coordinator shall serve a written response upon the Complainant within ten business days after receipt of the grievance.  The date of service of the written response shall be considered to be the date of its mailing.