83 Ill. Adm. Code 412.310
Required ARES Information
Section 412.310 Required ARES Information
a)
Prior to the ARES initiating marketing to residential and
small commercial retail customers, and annually on or before June 1 thereafter,
the ARES shall file electronically with the Chief Clerk of the Commission the
following documents and information:
1) A copy of its bill formats (if it bills
customers directly rather than using electric utility consolidated billing)
(combined billing for RES services and electric utility services on the
electric utility bill);
2) Standard customer contract;
3) Customer complaint and resolution procedures;
and
4) The name, telephone number and email address of
the company representative whom Commission employees may contact to resolve customer
complaints and other matters.
b) If, at the time of its annual filing, there are
no changes to the documents or information on file with the Commission in
compliance with subsection (a) above, the ARES shall file a document that
affirms there are no changes from the prior year’s filing.
c) The ARES must file updated information within 10
business days after changes in any of the documents or information required to
be filed by this Section.
d) If the ARES has declared force majeure within
the past 10 years on any contracts to deliver electric services, the ARES shall
provide notice to the Commission Staff prior to marketing to residential and
small commercial retail customers.
e)
By May 31, 2020, and every
June 30
thereafter, each ARES shall file with
the Chief Clerk of the Commission,
and provide a copy to the Commission's Consumer Services Division (CSD) and the
Office of Retail Market Development (ORMD),
the rates that it charged to
residential customers in the prior year, including each distinct rate charged
and whether the rate was a fixed or variable rate, the basis for the variable
rate, and any fees charged in addition to the supply rate, including monthly
fees, flat fees, or other service charges.
[220 ILCS 5/16-115A(a)(iii)]