83 Ill. Adm. Code 1325.520
9-1-1 Traditional Legacy Service Database
Section 1325.520 9-1-1 Traditional Legacy Service
Database
a) 9-1-1
database queries will only be allowed by PSAPs, backup PSAPS, SAPs and VAPs for
purposes of dispatching or responding to an emergency call or for database
integrity verification as set forth in subsection (c).
b) Prior
to an initial database integrity verification, the 9-1-1 Authority shall obtain
a court order detailing the information that is to be disclosed and the reason
for disclosure.
c) The
9-1-1 database shall have the capability of allowing database verification
queries, provided that the following procedures are adhered to:
1) The
9-1-1 Authority shall be responsible for providing a level of security and
confidentiality to the database that will prohibit random inquiries.
2) Direct
access to 9-1-1 database information will be under strict control and, when
technically feasible, a password will be assigned for access by authorized
persons only.
3) Database
verification queries shall be by subscriber number only and as necessary for
purposes of database integrity. Queries in excess of 10 per 24-hour period
will only be done with 2 or more days advance notice to the respective 9-1-1
system provider for scheduling purposes. Queries may be for the specific purpose
of cross-checking information in the 9-1-1 database with other sources of
information, including telephone and other directories, maps, municipal
database listings, etc., and for verifying that database update information
provided to the 9-1-1 system provider has indeed been posted and is correct.
On-site 9-1-1 databases are exempt from 9-1-1 system provider advance
notification requirements of this Section.
4) Information
retrieved will be used exclusively for the maintenance, update and verification
of the 9-1-1 database, except as otherwise specified in subsection (a). Any
other use is expressly prohibited. The information is subject to strict
nondisclosure agreements between the various OSPs and 9‑1‑1 system
providers and the 9-1-1 Authority. All personnel associated in any way with
the 9-1-1 Authority and the 9-1-1 systems are bound by these agreements.
5) Trunks/facilities
that are not used to transport 9-1-1 emergency calls into the PSAP are
prohibited from being connected to the 9-1-1 CPE in any way to allow for
queries of the 9-1-1 database.
6) Database
queries for the purpose of database verification shall be limited to off-peak
times.
7) Database
queries shall not be made if there is any known outage or impairment in the
database system, including a database data link outage. In the event of an
outage, the 9-1-1 system provider shall treat outage notification of the 9-1-1
Authority regarding database query suspension as a priority. When practicable,
this notification shall be made no later than 15 minutes after a confirmed
incident that will cause database queries to be suspended.
d) Each
telecommunications carrier shall provide updates to the appropriate 9-1-1
system provider for the 9-1-1 database on a daily basis, or more frequently
when technology supports it, Monday through Friday during business hours.
e) A
9-1-1 Authority using an on-site database is restricted from making any changes
to the 9-1-1 data that has been downloaded for its use. Only the 9-1-1 system
provider has the authority to correct errors or provide updates to the
database. The 9-1-1 Authority must adhere to the proper error resolution
procedures specified in subsection (g).
f) 9-1-1
Authorities, 9-1-1 system providers, and carriers shall utilize mutually
acceptable and agreed upon standards as prescribed, at a minimum, by the NENA
Standards for 9-1-1 databases.
1) Data
Formats for ALI, MSAG and GIS (02-010, v9);
2) 9-1-1
Data Management (02-011, v7); and
3) Provisioning
and Maintenance of MSAG Files to VDBs and EKDB (02‑013, v3).
g) Error
Resolution
1) It
shall be the joint responsibility of the 9-1-1 Authority, the 9-1-1 system
provider, and telecommunications carriers to ensure that the error ratio of
each 9‑1-1 system's database shall not, at any time, exceed 1%.
2) The
9-1-1 Authority or 9-1-1 system provider shall forward all error reports within
two business days after finding the error to the 9-1-1 Authority, 9-1-1 system
provider, or carrier to take appropriate action to resolve the error.
3) If
the error is a record of the 9-1-1 system provider, it must be corrected and
updated within 2 business days after receipt of the error. If the error is for
a participating carrier, the 9-1-1 system provider shall forward the error to
the appropriate carrier or 9-1-1 Authority for resolution.
4) Any
telecommunications carrier receiving an error record from the 9-1-1 system
provider has two business days upon receipt of the error to work with the 9-1-1
Authority and process the corrections and forward the appropriate updates to
the 9-1-1 system provider. If the error is for an OSP, the 9-1-1 Authority
will forward those on to the appropriate company for review.
5) The
9-1-1 Authority shall retest and/or validate that all errors have been corrected
(e.g., no record found, misroutes).
h) The
9-1-1 Authority shall, on a continuing basis, maintain the MSAG (or GIS
database or functional equivalent), the ELT for each ESN, and the associated
telephone numbers for the ELTs.
i) Upon
a written request of the 9-1-1 Authority, the 9-1-1 system provider shall
submit, within 14 working days, a report to assist in the validation of the
accuracy of the 9-1-1 database. Before this report is delivered to the 9-1-1
Authority, the 9‑1-1 Authority shall enter into nondisclosure agreements
with telecommunications carriers and Interconnected VoIP providers to protect
proprietary network and customer-related information from public disclosure,
consistent with the Illinois Freedom of Information Act (FOIA) [5 ILCS 140/7(1)]
and other applicable federal or State law.
1) This
report shall include the following information when available in the 9-1-1
database:
A) telephone
number − area code, prefix and number in separate fields;
B) pilot
number − single telephone number used to tie together multiple numbers
within a system;
C) service
(civic) address − including street name, house number or equivalent,
suffix, directional, community name, state, zip code and location and/or
descriptive information, including intersection if MSAG indicates an
intersection, in separate fields;
D) billing
address − if different than the service address, in separate fields, to
be provided on a telephone number only basis, pursuant to procedures defined by
the telecommunications carrier and the 9-1-1 Authority. Billing address
information shall be subject to nondisclosure agreements;
E) name
− first, last and middle names or initials in separate fields;
F) date
service was initiated − the month, day and year that service was
initiated, in separate fields. If this information is not available, the date
reflecting the most current service order activity may be provided instead;
G) type
of service − residential, business, coin, etc.;
H) PBX/Centrex
Extensions/Station Numbers − identify those numbers that are part of a
PBX/Centrex system, when this information is available;
I) surcharge
status − when this information is available, the report shall identify
those lines on which a surcharge is being collected and the date on which the
collection was initiated. Identify those lines on which no surcharge is being
collected and the reason for each exemption, including telecommunications
carrier lines, in separate fields;
J) Emergency
Service Number − appropriate ESN, if assigned, is to be made available
only from the primary 9-1-1 system service provider providing database
development and routing services.
2) This
report may be requested by the 9-1-1 Authority, in writing, at a maximum, on a
monthly basis. The information in this report is considered proprietary and
shall be used exclusively for validating the accuracy of the 9-1-1 database.
This report will be delivered in an electronic format. It will not be
delivered in paper format. There will be a charge for this report that will be
a tariffed item by each 9-1-1 system provider.
j) A
9-1-1 Authority that has or is in the process of transitioning to an NG9-1-1
system when the 9-1-1 traditional legacy service database will be used in
conjunction with, or eventually be replaced with, dynamic data must provide a
detailed explanation of the initial development and ongoing maintenance of
necessary databases in the NG9-1-1 final plan or modification, pursuant to
Section 1325.205(f).