Components of Relay Service

Section 756 Section 756.100  Components of Relay Service a)         Each telecommunications carrier shall provide intrastate service whereby a person with a hearing or speech disability can communicate with voice telephone users through the use of a trained CA or functionally equivalent technology. At a minimum, relay service shall: 1)         Provide text-to-voice and voice-to-text relay service; 2)         Be capable of communicating with ASCII or Baudot format at any speed generally in use; 3)         Provide speech-to-speech relay service; 4)         Provide Spanish language relay service; 5)         Provide VCO, two-line VCO, VCO-to-TTY, and VCO-to-VCO; 6)         Provide HCO, two-line HCO, HCO-to-TTY, HCO-to-HCO; and 7)         Provide access via the 7-1-1 dialing code to all relay services as a toll free call. b)         The minimum requirements listed in this Section do not prevent ITAC from offering more relay services, including but not limited to Video Relay Service and Non-English language relay service. c)         TRS providers are required to provide the following features: 1)         Call release functionality; 2)         Speed dialing functionality; 3)         Three-way calling functionality; and 4)         Answering machine and voice mail retrieval.