83 Ill. Adm. Code 771.700
Refunds to Users of Pay Telephones for Public Use
Section 771
Section 771.700 Refunds to
Users of Pay Telephones for Public Use
a) No pay telephone provider shall knowingly charge for
uncompleted calls or charge a rate other than as provided in the tariffs as may
be applicable.
b) If the customer has paid for an uncompleted call or has been
overcharged, a refund shall be made with interest from the date of overpayment
by the customer. The rate of interest shall be the rate as established by the
Commission to be paid on deposits in 83 Ill. Adm. Code 735.120(h)(1).