Client Training Brochure for the Electronic Benefits Transfer (EBT) System

Section 121 Section 121.98  Client Training Brochure for the Electronic Benefits Transfer (EBT) System a)         A Client Training Brochure will be provided to all cash and food stamp applicants. b)         Clients will be provided instructions including, but not limited, to: 1)         the appropriate use and security of the EBT card and PIN; 2)         client liabilities for benefit loss; 3)         information on transaction limitations and charges; 4)         client responsibility for reporting loss or theft of the EBT card and to whom and how such reports should be made; 5)         information on the services available from the Client Help Desk; 6)         proper care and protection of the EBT card; 7)         replacement card policy; and 8)         how to report problems with the EBT card or EBT system equipment.