89 Ill. Adm. Code 270.148
Home Care Ombudsman Services
Section 270.148 Home Care Ombudsman Services
45 CFR 1324.19 (2016), the federal regulations relating to
the duties of the representatives of the Office, are incorporated by reference.
Ombudsman policies and procedures also apply. Home care service components of
the Program include, but are not limited to:
a) Identifying,
investigating and resolving or referring complaints made by or on behalf of
participants relating to actions, inactions or decisions of service providers,
or their representatives, public agencies, or social service agencies that may
adversely affect the health, safety, welfare or rights of the participants;
b) Providing
services to protect the health, safety, welfare or rights of participants;
c) Ensuring
participants have timely access to the services provided through the Program
and that participants and complainants receive timely responses to requests for
information or complaints; and
d) Consulting
and providing community education.