89 Ill. Adm. Code 686.1250
Program Outcomes and Reporting
Section 686.1250 Program Outcomes and Reporting
a) The provider
shall complete and submit to HSP an annual written evaluation of all its
programs and services that shows evidence of:
1) maintenance
of a safe and accessible program;
2) a
review of the quality and appropriateness of the services offered;
3) a
review of the effectiveness of the services as measured by outcomes achieved;
and
4) Customer
satisfaction with the services received and habilitation outcomes achieved.
b) The
provider shall complete and submit to HSP a monthly Customer Habilitation Training
Report that summarizes the following:
1) accomplishment
of the objectives;
2) remaining
services needed by the Customer to achieve the habilitation goal; and
3) a
summary of the staffings conducted, including the Customer's comments.
c) The
provider shall submit a monthly Customer Outcome Report on each Customer, based
upon successful completion of objectives outlined in the Customer Habilitation
Plan.
1) A
habilitation outcome is considered successful when:
A) the
Customer has a diagnosis of brain injury that, for the individual, causes, or
may cause, a substantial impediment to habilitation; has an active HSP service plan;
and participates in services offered by the provider as evidenced by
habilitation provider billings submitted to HSP;
B) it is
consistent with the Customer's abilities, interests and needs;
C) the
Customer performs life skill activities effectively and efficiently;
D) the
habilitation services are not contraindicated based on the Customer's
disability; and
E) the
Customer will not jeopardize the health and safety of himself/herself or others
while at the program site.
2) Successful
habilitation outcomes are determined by the HSP Counselor (see 89 Ill. Adm.
Code 676.30).