Rule 21. Client Intake and Orientation

(a) A program must have and observe written policies and procedures for client intake and orientation that inform the client in writing of: (1) the rules governing the client's conduct and behavior that could result in disciplinary action or discharge; (2) the hours during which services are provided; (3) the financial arrangements including services to be provided, the rate for the services, a reasonable projection of the time for which services will be provided and the conditions of payment; and (4) the program’s grievance procedures, including the procedure for the review, determination, and amelioration of alleged violations of a client’s rights, discussed in section 20(c). (b) The program must document compliance with subsection (a) in the client’s record.