Indiana · Regulations
Rule 1 — Customer Complaints
7 sections
7 sections
- 170 IAC 16-1-1170 IAC 16-1-1 Scope and applicability
- 170 IAC 16-1-2170 IAC 16-1-2 Definitions
- 170 IAC 16-1-3170 IAC 16-1-3 Customer dispute process; time periods
- 170 IAC 16-1-4170 IAC 16-1-4 Disputes; utility responsibilities
- 170 IAC 16-1-5170 IAC 16-1-5 Consumer affairs review of utility's proposed resolution; consumer affairs' responsibilities
- 170 IAC 16-1-6170 IAC 16-1-6 Request for commission review of consumer affairs decision
- 170 IAC 16-1-7170 IAC 16-1-7 Continuation of service during complaint process; payment of undisputed charges; disconnection for nonpayment; determining payment amount