410 IAC 15-2.3-4 Complaint investigation

Sec. 4. (a) The division shall investigate all complaints that come under the department's jurisdiction, regardless of the method of communication. (b) The complaints will be assigned a priority for investigation according to division policy. (c) The complaint investigation will be unannounced and may evolve into a full survey. (d) The division shall notify the center of the results of the investigation in writing. (e) The center will have ten (10) days after notification of a noncompliance to respond in writing with an acceptable plan of correction for noncompliance with state rules noted as a result of the investigation before this information is made available to the public. (f) Upon recommendation of the division, the survey report will be forwarded to the commissioner for action under section 3 of this rule.