460 IAC 14.1-27-3 Service provider responsibilities

Sec. 3. (a) A service provider shall: (1) comply with the applicable local, state, and federal laws, including the requirements set forth in this article; (2) maintain their education, license, certification, accreditation, or permit to provide services in the state of Indiana and under this rule; (3) maintain confidentiality of records regarding applicants and participants; (4) comply with the terms, specifications, and expectations of the authorization for services; (5) follow the terms of their vendor provider agreement; (6) on request, provide copies of records relating to providing goods and services to applicants and participants, within fourteen (14) days and at no cost to the VR program; (7) cooperate with the VR program by providing accurate and complete information, and responding to written or verbal requests for information; (8) notify the VR program in writing: (A) within ten (10) business days of any change in status of the service provider's license, certification, accreditation, or permit; and (B) immediately if disbarred or suspended from providing vocational rehabilitation services by any state, local, or federal agency; and (9) notify the VR program within five (5) business days of receiving a participant's referral, if they decline to provide vocational rehabilitation services to a participant. (b) A service provider failing to comply with any provision of this section shall receive written notice informing them of the failure and the action needed to remedy the situation.