460 IAC 14.1-29-1 Informal supervisory review

Sec. 1. (a) An applicant or a participant may request informal resolution if dissatisfied with a determination or other action taken by the VR program affecting receiving services. (b) An applicant or a participant may make a request for informal supervisory review either orally or in writing to their assigned counselor. The counselor's decision shall be reviewed by the counselor's supervisor to determine whether the same decision would be made based on the information provided and the requirements of this rule. (c) An applicant or a participant retains their right to formal resolution through an impartial due process hearing while seeking informal resolution under this section. (d) An applicant or a participant will be notified whether the counselor’s decision is affirmed, reversed, or modified within ten (10) business days of their request for informal supervisory review.